How Undercover Recording Revealed a £28m Timeshare Fraud

Prosecutors have labeled it as one of the largest frauds of its kind in the United Kingdom.

A total of 14 people have been found guilty for their part in a multi-million pound scheme to cheat in excess of 3,500 timeshare investors.

The affected individuals were desperate to get out of age-old holiday ownership agreements and tried to find support.

Most were aged between 60 and 80. Over 500 of them parted with over £10,000, and a single victim handed over more than £80,000.

Those targeted were subjected to intense sales meetings continuing for six hours. They were left out of pocket, owning worthless fake "rewards" and continued to be trapped in costly timeshare contracts they often use.

The Business At the Heart of the Fraud

The business at the centre of the fraud was Sell My Timeshare (SMT). They took people's money to fund the proprietors' opulent standard of living of prestigious schooling, millionaire mansions and exclusive air travel.

The leader at the head of the organization, the main defendant, was given a seven and a half year prison term in January for deceptive scheme.

In the latest development, his partner one of the co-defendants was one of the final three to learn their fate.

She received a two-year long suspended prison term at the judicial venue after pleading guilty to financial crime.

It has been a long time coming and marks a major victory for the victims who came forward, the law enforcement and legal representatives.

How the Probe Began

The first knowledge of the firm was in the summer of 2016. I was working in the research department of a broadcasting service, making current affairs shows.

A friend mentioned that his parent had inherited the use of a holiday property in the Spanish coast and, after long-term use, had begun looking to exit the agreement.

It should be noted how widespread holiday ownership had evolved with British holidaymakers in the eighties and nineties.

Vacation properties allowed families to use the identical property every year, or trade their time slots with other owners who had units in other resorts. Roughly 600,000 sun-lovers accepted that opportunity.

The early surge was paired with a lot of reports about dishonest operators fraudulently marketing investments. They became a staple on investigative TV programmes.

The typical holiday ownership agreement locked buyers for many years.

In that period, those owners who had enjoyed their assigned property in the sun for a long time were getting older, and a large proportion were attempting to wave goodbye to their timeshares.

Some had health issues and were unable to visit their units. Others just felt they'd got all they wanted from them. And some had deceased, in numerous instances passing on their loved ones to assume the contracts - plus their regular contributions and upkeep costs.

The Covert Probe Progresses

It was at this point the relative had been placed. She searched the web for solutions and came across SMT, a enterprise whose online presence assured to get her out of her deal.

Yet, having made a payment and booked a meeting with them, her family became suspicious.

Subsequent checking showed hundreds of people reporting they had paid money and received no benefit out of it. In fact, they had suffered financially. Substantial amounts.

The reporting group commenced probing what was occurring. It soon emerged that there were questionable operators active in the vacation property industry.

A legal professional had many grievance cases preparing to take action against the company.

Reporters contacted clients who had engaged the company and they all told the same story. They assumed the business would acquire their investment from them but when they participated in a session (for which they paid up front) they were told there was no market for their property.

In place of that, they were encouraged - in fact coerced - to commit further cash investing in "the company's points system", linked to the outfit's parent company, the parent organization.

What exactly these were was not exactly clear. They sounded like a kind of currency, offering reduced-price holidays and benefits and shopping deals.

And they were reportedly "exchangeable with fellow investors, eventually.

Committing funds up front now would lead to an eventual payoff that would cover SMT's fees and allow the timeshare holder in profit, liberated eventually from their pesky contract.

An unbelievable offer? Well, yes.

A 'Bait-and-Switch Scam'

Assuming these reports were correct, this was a massive scam.

This is known as a "misleading sales."

A business - here the organization - "attracts the customer by advertising a particular product but then to state it cannot be provided, directing the customer in the direction of another, inferior offering.

This is against the law. Equipped with all the evidence we had assembled, we argued to covertly record one of the firm's consultations.

Such an operation demands dedication, work, and strong justifications for why this is the exclusive approach to collect the data necessary to confirm deceptive practices.

Once authorized, our compact group organized a consultation with one of the organization's staff in the English town.

Posing as a ordinary individual wanting to get his mum released from her timeshare contract|holiday ownership agreement

Derek Hanson
Derek Hanson

A seasoned gaming analyst with over a decade of experience in online casinos, specializing in slot machine strategies and player psychology.